4468- Program Manager III – PSRB Residential (Orchid)

Job Details Level Experienced Job Location Orchid House – Portland, OR Position Type Full Time (30+ hrs. or more) Education Level QMHP (Qualified Mental Health Profession Salary Range $63,481.60 – $72,381.40 Salary/year Travel Percentage Undisclosed Job Shift Day Job Category Administration This position is located at a residential home in SW Portland in the quaint Multnomah Village. The schedule is Monday through Friday 9:00 am to 530 pm with weekends on-call. The Program Manager III works as a member of an interdisciplinary team and is responsible for the management of licensed residential program(s). This position involves staff supervision, program operation, and clinical oversight of individuals with severe and persistent mental illness, the majority of which are under the jurisdiction of the Psychiatric Security Review Board (PSRB). The clients we serve may have co-occurring disorders including but not limited to traumatic brain injuries (TBI), substance use and addictions, and/or developmental delays. This position involves participation and implementation of program goals and objectives to promote a strengths-based, resident-centered approach to assisting residents in achieving individual goals and ultimately transitioning to a less restrictive setting. With the high prevalence of trauma among individuals receiving mental health services, it is required that the Program Manager understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. All incumbents must understand, appreciate, and respect the diversity and cultural differences within our Cascadia community. It is expected that there is an awareness and sensitivity to the perspectives and perceptions to those we serve, as well as our colleagues. As Cascadia is Trauma informed, the incumbent must support a Trauma Informed Care Environment. With the high prevalence of trauma among individuals receiving behavioral health services, it is required that the incumbent understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. On the first of the month, following 60 days of employment, benefit eligible employees (20/hrs. or more per week) are able to enjoy affordable, low cost, medical, dental, and vision benefits. Additionally, Cascadia provides a generous paid time off package, volunteer time off, and more. Upon hire, you will complete paid training and then continue to train onsite in your new job. During the first week of training, you will learn about the agency, understanding those we serve, Trauma informed care, and other skills to prepare you for significant and meaningful work in the behavioral health field, whether you are providing clinical services or non-direct services. Click here to learn about the benefits we offer and more. Essential Functions: Manage the assigned residential treatment program(s) and coordinate with clinical services; this may include preparation for licensure, familiarity with applicable Oregon Administrative Rules and Oregon Revised Statutes. Provide support and monitoring of the program(s) including, but not limited to, the provision of all clinical and medical services to ensure alliance with Cascadia’s goals and mission. Set program goals in collaboration with Program Managers/Supervisors, Clinical Director, and PSRB leadership team as applicable. Provide leadership and oversight of the therapeutic clinical model, including integration of best practices into daily operations, and evaluation of program services. Oversee the treatment and clinical needs of all residents and provide input into treatment goals and objectives. Work residential shifts as needed within the division to maintain required staffing ratios. Oversee maintenance/cleanliness/integrity of facilities, grounds, furnishings, equipment, and resident room care. Oversee staff vehicle training/certification process. Oversee all vehicle repairs and maintenance. Ensure the quality of program staff training, which may include provision and facilitation of trainings, as well as maintaining up-to-date personnel files in compliance with all program regulations, policies, and procedures, as well as any applicable Oregon Administrative Rules or Oregon Revised Statutes. Collaborate with Quality Management (QM) to develop and implement policies and procedures under which the program(s) is licensed and operates, including maintaining compliance with all applicable federal, state, county, and city regulations, and internal policies and procedures. Oversee completion of Residential Service Plans and Resident Assessments. Oversee new client referrals and screenings. Oversee the submission and tracking of Plan of Care Authorizations. Oversee client money management services. Oversee medication management services including proper storage, tracking, documentation, and coordination with medical staff, as well as medication administration, as applicable. Ensure staff competency with regard to the medication management services, and provide training as needed. Ensure periodic quality assurance auditing of all components of the medication services program, and implementation of system improvements as appropriate. Ensure prompt notification to QM and Clinical Director of any identified concerns. Administer medication, as trained, in compliance with prescriber orders. Must remain up-to-date on all delegated tasks. Complete delegated tasks in compliance with prescriber orders. Maintain oversight of program budget(s) and participate in annual budget negotiations and forecasting. This may include accounting for direct program expenses, county/state funding paperwork (RSCP’s, CARs), and purchasing of program supplies, including food and meal services within program budget guidelines. Ensure coding, approval, and submission facility bills to the fiscal department for payment. Coordinate with appointed financial staff to ensure applicable expenses are reimbursed by the state/county. Adhere to all policies and procedures regarding company expense accounts. Provide monitoring and supervision for clients under the jurisdiction of the PSRB and assist clients with developing and maintaining structured activities in accordance with their goals and the terms of their conditional release into the community. Oversee coordination with all outside providers and applicable treatment team members (clinical staff, case managers, medical staff, and other professionals involved in resident care). Oversee meal program, including any meals planned and prepared by staff, to ensure nutritious meals, in accordance with dietary regulations, and applicable physicians’ orders. Determine staffing requirements and complete hiring process in collaboration with the Human Resources team. Provide on-going training, supervision, coaching, and performance management. Establish assignments and task priorities for staff, monitor ability to complete work as assigned, and take corrective action as needed in coordination with Program Supervisor/Manager and Human Resources (HR). Conduct annual performance reviews with staff members. Share responsibility of hiring and supervising PSRB on-call staff. Oversee communication with designated Multnomah County representative including, but not limited to, participation in monthly meetings, submission of incident reports (including adhering to all Cascadia and county critical incident protocols), move-ins and move-outs, and day- to-day communication and coordination. Oversee the rent/room and board collection process and documentation. Collaborate with Housing Department regarding facility/building maintenance and participate in Housing budgeting process regarding renovations, improvements, and other physical program needs. Coordinate with Development & Philanthropy Department to pursue any needed grant funding that may be available. Coordinate with client payees and the Billing Department regarding client expenses. Review and respond to any resident grievances per Cascadia policy. Oversee group and individual treatment services, including development of curriculum, scheduling of activities, and staff service provision, productivity, and quality. Ensure resident documentation is in compliance with all program regulations, policies, and procedures, as well as any applicable Oregon Administrative Rules or Oregon Revised Statutes. Ensure that required documentation is maintained in electronic medical records (EMR) using Cascadia software and systems Report all Medicaid compliance concerns to QM. Develop and maintain positive working relationships with community partners, funders, peers, stakeholders, and referral providers. Develop and maintain relationships with local neighbors, including staff adherence to any applicable Good Neighbor Agreements. Respond to crisis situations as appropriate, following emergency protocols and procedures; coordinate with the treatment team to develop interventions for crisis response which support a trauma-informed environment. Have an understanding of fire regulations and evacuation procedures; oversee that regular fire safety drills are completed with residents. Schedule Fire Marshall inspections of the facility and respond to any cited deficiencies. Ensure staff training regarding emergency protocols including fire regulations and evacuation procedures. Maintain safety of residents; ensure awareness of each resident’s whereabouts. Adhere to mandatory abuse reporting and Health Insurance Portability and Accountability Act laws (HIPAA). Respect and honor client rights and responsibilities, and demonstrate professional boundaries and ethics. Complete annual employee training requirements on a timely basis as indicated in agency policies and procedures, as well as any applicable Oregon Administrative Rules. Participate in various program and administrative committees to further promote the quality of residential programs. Participate in rotation as the Administrator On-Call for designated programs. This requires answering calls from staff 24/7 and may include physically responding to sites at any time of the day/night during the designated time period. Time period may include recognized holidays. Remain awake on all shifts. Perform other duties as assigned. Provide oversight and management of program(s) staffing schedule utilizing designated scheduling software. Qualifications: Highly preferred: Qualified Mental Health Professional (QMHP). Required: Bachelor’s degree in a behavioral science field from an accredited college and/or university or three years of full time professional experience working with adults with severe and persistent mental illness. Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA) as outlined in the Oregon Administrative Rules. A minimum of four years of clinical experience providing inpatient or outpatient services preferred. Experience providing supervision to employees preferred. Knowledge of Motivational Interviewing and Dialectical Behavior Therapy Understanding of Trauma Informed Care environment principles Understanding of Illness Management and Recovery principles Strengths-based services provision skills Operate computer hardware and software at a level needed to effectively perform job functions. Enter and retrieve data Prepare reports Possess a valid driver’s license, at least three years’ of driving history, and the ability to clear a review of Department of Motor Vehicles (DMV) record. Ability to perform CPR, First Aid, and properly use AED equipment. CPR/ First Aid certifications are required and must remain current. Working Conditions: Daily routines may be hectic and will likely require the Program Manager to perform various functions of the site and, on occasion, perform the tasks of other employees. This position requires travel to other work sites. Meal periods and breaks are subject to interruption. There is moderate to high risk of personal injury/illness due to violent behavior, exposure to disease, bio-hazards, noise, and contaminants. The nature of the work dictates that the employee is alert and attentive during assigned shift. Must have ability to assist clients in participating in activities and recreation Must have ability to move quickly if needed, and provide safety to clients, self and staff in potentially volatile situations. This position may be required to perform non-violent physical interventions including evasion. Cascadia is an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact us at 503.963.7654 or at peopleandculture@cascadiabhc.org



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