Customer Service Representative

Do you have a passion for Customer Service?  Do you thrive in roles that require critical thinking and problem resolution?  Are you looking for a rewarding and challenging new job, working in a supportive and collaborative environment?  Top financial company, Equiniti, is hiring Shareowner Services Representatives to join their growing team. This full time, direct hire opportunity is located in Milwaukee, Wisconsin. We are actively interviewing now. If you are interested, please message me back on Linkedin, send me an email at susan.lederman@randstadusa.com, or call me at 920-355-1412. High Level Summary: The Customer Care Associate, is a true representative of Equiniti, and is a vital member of their Shareowner Services team, responsible for taking incoming phone inquiries and providing assistance to shareowners in a timely, efficient, and professional manner. The nature of inquiries received range from simple to complex and pertain to assisting shareowners and other callers with account related service, including instructions and information needed in order to complete various transactions. Responsibilities: Provides assistance to shareowners and other callers by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards. Performs research during and after calls as needed to resolve problems and inquiries. May act as a back-up for inquiries from higher revenue and contractual clients, and documents call notes and ensures key data is accurately captured. Experience Requirements: Excellent communication, computer and telephone skills a must Minimum of 1yr of High Touch Customer Service required, with strong follow-through Proficient use of Microsoft Office, with demonstrated capability in Outlook, Word, Excel and typing skills Must be able to accurately perform basic math calculations including percentages Previous experience in Financial Service Industry highly preferred but not required If you are someone who is motivated to succeed, learn and grow, and appreciates an environment that fosters teamwork and support, this is a position, a career and a company you should explore!

Full Time

 

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