Hiring For Inbound voice process- Virtual interview

<p>Inbound voice process- Analyst </p><p>HR reference: Sukriti Bhardwaj, Email: sukriti.bhardwaj@eclerx.com</p><p>Phone: 78141-15767</p><br/><p><strong>Roles and Responsibilities</strong> </p><p> </p><ul><li>Resolve Customer queries and Complaints </li><li>Troubleshooting of technical issues related to customer’s services </li><li>Assist the customers on queries regarding their Products and Services via CHAT or voice</li><li>Ability to analyze information and evaluate results to choose the best solution and solve problems </li><li>Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly</li><li>Conduct quality monitoring on voice calls </li></ul><p> </p><p><br/></p><p><strong>Desired Candidate Profile</strong> </p><p> </p><ul><li>Any Under graduate /Graduate with minimum 1 year of exp. are eligible </li><li>Candidates having exp. In inbound process</li><li>Flexible to work in Night Shifts / 24*7</li><li>Excellent verbal, written communication and listening skills </li><li>Should have good command over English Grammar and Fluency in English </li></ul><p><br/></p><p><strong>Perks and Benefits</strong> </p><p> </p><p>Free Medical Insurance and subsidized cabs for Analysts (Ho<strong>me pick & Drop)</strong></p><p><br/></p>

Full Time

 

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