Office Specialist

Initial Posting Date: 08/10/2020 Application Deadline: 08/18/2020 Agency: Department of Human Services Salary Range: $2561.00-3743.00 Position Type: Employee Position Title: Office Specialist 2 – Hotline (Tuesday – Saturday) Job Description: We want you to join our team! Do you want the opportunity to make a positive impact on the lives of children in need of support? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support children, families and communities? Then, we want to hear from you! We are seeking to fill 3 positions with this recruitment . Each position is scheduled to work Tuesday – Saturday. Available Schedules are: 7:00 am – 4:00 pm, 9:00 am – 6:00 pm, and 12:00 am – 9:00 am. Our Mission “To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity.” ABOUT THE PROGRAM For more information on Child Welfare programs please WHAT YOU WILL BE DOING Support Staff in Child Welfare ensure the smooth flow of necessary documents to support caseworkers in completing their assignments. Serves as receptionist, answering phones and directing calls and process outgoing and incoming mail. Workers prepare and process medical requests and payment forms; review medical account transactions to determine action; and maintain and organize filing systems for resolved and pending medical transactions. WORKING CONDITIONS Dealing with angry, hostile, distraught clients on the phone or face to face. Working with multiple forms and computer screens due to wide range of duties. Occasional overnight travel and sometimes traveling in adverse weather. WHATS IN IT FOR YOU When you join the Department of Human Services, you join a community of nearly 10,000 employees dedicated to Oregon’s most vulnerable population. Career growth and development is encouraged through ample training and committee participation opportunities. The State of Oregon offers excellent benefits, including low-cost, high-coverage health insurance , generous time-off, and a competitive retirement plan . THIS IS WHAT YOU NEED TO QUALIFY To be considered for an interview, you must submit all required documents and your application material must reflect that you meet the requirements. Two (2) years clerical experience of which one (1) year or more included typing/keyboarding, word processing or other experience generating documents; OR Associate or higher-level degree ; OR Graduated from a private school of business with a certificate in Office Occupations or Office Technology and have one (1) year or more of general clerical experience Required knowledge and skills Skill in performing a variety of clerical functions. Skill in communicating orally and in writing with a variety of people, answering questions and gathering and exchanging information. Skill in organizing work efficiently and exercising independent judgment in making appropriate decisions concerning work methods. Skill in applying specific, well defined rules, regulations, policies, and procedures to work performed. Requested Skills/Desired Attributes The most qualified candidates will possess the following attributes, skills, and areas of experience as they relate to the position: Experience in a specialized social programs such as family services, children services, senior services, mental or developmental disability services, substance abuse programs, juvenile corrections programs or occupational skills programs. Proficiency in Microsoft Word and Excel or other database software programs. Ability to input and retrieve data efficiently and effectively. Ability to communicate effectively with the public, service providers, and clients in person, over the telephone and in writing respecting cultural and ethnic differences. Ability to gather documents from multiple sources and to organize such documents and notes into a case file. Ability to multi-task and be organized with fast-paced work. Additional Requirement Successful candidates for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following convictions are likely to result in being disqualified for this position: Felony Convictions, Computer theft, identify theft and fraud. CJIS Clearance is done at the conditional job offer. HOW TO APPLY External Applicants : Click on the “Apply” button and submit your application. Make certain your profile or resume reflects the most updated experience and education to receive full consideration. View this video for help. Veterans: If you are claiming Veterans Preference points, please ensure to complete the tasks in Workday during the application process and upload your documents (DD214 / Disability) if wanting to receive Veterans preference. Internal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. Make certain your profile or resume reflects the most updated experience and education to receive full consideration. View this job aid for help. GET NOTICED Your candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications listed above. We do not accept a resume in place of the completed application. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers . HELPFUL INFORMATION To receive Veterans’ Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans’ Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans’ Affairs at: 1-800-692-9666 . Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time. This position is represented by the Service Employees International Union (SEIU). Note: this recruitment may be used to fill future vacancies. For questions about the job duties or application process, please contact . Please be sure to include the job requisition number. If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our office at Have questions about Workday, and want some tips on understanding the state application process? Check out this link: DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others to help us achieve our vision of a diverse and inclusive community

Full Time


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