Public Service Administrator – Opt 3

Description of Duties/Essential Functions Under general direction, for End User Computing Service Management Unit, Organizes, plans, and controls the availability of personal computing equipment in coordination with customer Agency demand, personal computing operations readiness, and contract availability; confers with Vendor, EUC Staging and Operations teams, and Customer to develop and make recommendations on complex vendor supplied personal computing hardware configurations in relation to the evolution of new technologies to meet agency demand and maintain currency of Windows and Mac Operating Systems equipment configurations. . Provides guidance and direction to the PC Operations Managers through the development and maintenance of the master personal computer hardware installation schedule. Evaluates customer service requests to verify technical requirements/readiness. Serves as logistical liaison and coordinator for large deployment projects. Organizes, executes, and controls the capture, documentation and socialization of operational policy, processes, standards, and communications for all personal computing operations activities. Travels in performance of duties. Minimum Requirements Requires knowledge, skill and mental development equivalent to four years of college with coursework in computer science or a related field. Requires prior experience equivalent to three years of progressively responsible administrative experience in Information Technology, business or public administration or related fields. Requires extensive knowledge of personal computer installation and maintenance workflows. Requires working knowledge of administrative office products. Requires thorough knowledge of project management, leadership, coordination, and consultative techniques. Requires ability to gain and maintain effective working relationships with agency customers, associates, vendors, and others both within and outside of the agency. Requires developed oral and written communication skills to present technical information to others with clarity and precision. Requires the ability to analyze data logically and exercise sound judgment in defining, evaluating difficult administrative, organizational, technical and operational problems and adopt an effective course of action. Requires knowledge of operational policies, service objectives, activities, and work flows. Requires the ability, judgment, and discretion to develop, install and evaluate new and revised methods, procedures, and performance standards. Requires the ability to gain and maintain effective working relationships. Requires advanced oral, written, and presentation communications skills. Requires the ability to estimate and budget for future needs and cost of equipment, supplies, and services. Requires a valid driver’s license and the ability to travel statewide. Requires the ability to utilize agency supplied equipment/materials (i.e., cell-phone, laptop etc.). Specialized Skills: Requires three years of professional experience as outlined above in the following: Microsoft Outlook, Microsoft Word, Microsoft Excel, SharePoint, Remedy, Crystal Reports, and Windows and Mac operating systems. Requires the ability to successfully complete a nationwide background check, which includes fingerprints and photograph, as defined by IRS Pub 1075. Work Hours & Location/Agency Contact Anticipated Starting Salary – $75,096/year Current Bargaining Unit Employees – CBA language applies Full Bargaining Unit Salary Range – $75,096-$115,368year Work Hours: 8:30 A.M. – 5:00 P.M. Monday through Friday Work Location: Illinois Department of Innovation & Technology Customer Support/End User Computing 719 W Jefferson St Springfield, IL – Sangamon County Agency Contact: Dept. of Innovation & Technology Human Resources/Office of Recruitment & Selection Email: DoIT.BidForms@illinois.gov Questions about the application process may be directed to the email address listed above. In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. This includes the State of Illinois Rutan interview process. DoIT does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent DoIT employment, applicants must be currently authorized to work in the United States on a full-time basis How to Apply DUE TO COVID-19, APPLICATIONS MUST BE SUBMITTED TO DOIT.BIDFORMS@ILLINOIS.GOV. ONLY APPLICATIONS RECEIVED VIA EMAIL WILL BE ACCEPTED AT THIS TIME. Current State Employees: Submit an Official Position Vacancy Bid Form, a CMS 100 Employment Application (Rev 7/2019), and a CMS 100B (Rev 7/2019) promotional application to the Agency email address listed above. A separate Bid form, CMS 100, and CMS 100B is required for each Posting/Bid ID or your bid will be rejected. Non-State Employees: Submit a CMS 100 Employment Application (Rev 7/2019) to the Agency email address listed above. Please ensure you indicate the Bid ID # on your CMS 100 Employment Application. A separate CMS 100 is required for each Posting/Bid ID or your bid will be rejected. FAILURE TO COMPLETE AND SUBMIT THE PROPER APPLICATIONS DATED 7/2019 WILL RESULT IN YOUR APPLICATION(S) BEING REJECTED. If you are a current State employee wishing to transfer, you must submit an Employee Transfer Request form. If no Employee Transfer Request form is submitted, you will not be considered for the position. Additional Documentation for Public Service Administrator: Option 3 – Mgt Info Sys/Data-Telec These documents are in PDF format and can be viewed using . NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable. Government Jobs

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