Regulatory Specialist I – DBPR/Hotels and Restaurants **OPEN COMPETITIVE**

Requisition No: 216146 Agency: Business and Professional Regulations Working Title: Regulatory Specialist I – DBPR/Hotels and Restaurants **OPEN COMPETITIVE** Position Number: 79011360 Salary: $27,100.06 Annually Posting Closing Date: 08/20/2020 DIVISION OF HOTELS & RESTAURANTS Regulatory Specialist I Position Number: 79011360 Hiring Salary: $27,100.06 Annually For information regarding this vacancy please contact the district office at DHR.District2@myfloridalicense.com The Division of Hotels and Restaurants is seeking a highly motivated individual with excellent customer service experience. Detailed research is required to respond to inquiries from individuals or groups concerning applications, licenses, regulations, and licensure status. The incumbent must be able to independently exercise professional judgment when providing licensure and regulatory information to licensees, applicants, and consumers. This position requires the ability to communicate effectively, verbally and in writing. Minimum Requirements Two years of general office experience to include customer service experience and experience with Microsoft Office Suite (i.e. Word, Excel, Access, Outlook); and Must reside in Broward County ***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.*** Duties and Responsibilities: This position works independently to process, track, and maintain district records and files, research reports, licenses and other related inquiries, performs technology duties including extensive knowledge and use of agency software using Versa: Regulation and OnBase, responds to complaints and inquiries from the public, and performs duties of the AAII as needed. Responsible for preparing and processing legal documents. Processing of such documents would include, but not be limited to tracking compliance mail receipts/hand service and providing the Settlement Officer proof of service for each case. Maintains compliance log. Prepares and maintains files as needed. Responsible for document imaging of all documents using On-base. Responsible for creating files as assigned. Inputs data, scans reports, files inspection reports, and retrieves and copies files as needed. Responsible for performing technology duties, which includes but is not limited to computer software and hardware, data systems and Versa: Regulation. Responsible for maintaining computer logs as directed. Prepares a print out of all computer logs as requested by the District Manager. Maintains back up files of all tracking systems. Answers a busy multi-line telephone and distributes messages/complaints to employees. Researches or refers questions about inspection reports, license status or related inquiries. Answers information calls accurately. Assist with taking and logging complaints and service requests; refers them to appropriate personnel. Opens and date stamps all incoming mail. Distributes mail to the proper section or employee. Prepares and mails all outgoing mail. Processes Certificate of Balcony Inspections by date stamping, copying, and returning stamped copies to the operators. Responsible for tracking food borne illness complaints. Notifies the appropriate Department of Health personnel, if applicable, of the complaint. Logs complaints and notifies inspector. Assists with preparation of district correspondence, and the preparation of recurring and special reports. Maintains special files for the district as directed. Performs assigned duties of the AAII in their absence, including the handling of revenue. Performs other work as required. Knowledge, Skills & Abilities: Ability to answer busy multi-line telephone Ability to communicate effectively Possesses good computer skills Ability to organize and coordinate work assignments Skilled in using various Microsoft programs including, Word, Access and Excel Ability to interpret statutes and rules Ability to evaluate and make decisions on licensure issues Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status. NOTE: This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287 . The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation. SPECIAL REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov . If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and supports the hiring of returning service members and military spouses. A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778, . The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us. We hire only U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Nearest Major Market: Fort Lauderdale Nearest Secondary Market: Miami

Full Time

 

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