SENIOR CLERK OPS – 60932175 1

Requisition No: 217701 Agency: Children and Families Working Title: SENIOR CLERK OPS – 60932175 1 Position Number: 60932175 Salary: $14/hour Posting Closing Date: 08/24/2020 The Florida Department of Children and Families is charged with a sacred mission to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. DCF’s Office of Communications is a professional team that represents the department and its mission to the public, while coordinating with media outlets around the state on a variety of issues and initiatives. Duties Primary duty is to ensure all public phone calls are answered and handled appropriately, which may include: Transferring to the appropriate internal contact (i.e. ACCESS for benefit-related questions) Directing to an external resource (i.e. Department of Revenue for child support issues) Answering simple questions (i.e. how to report child abuse) “I don’t know” is never an acceptable answer – use available resources and/or ask supervisors for guidance Also responsible for: Greeting/directing visitors and alerting Office of the Secretary staff of visitor arrival Processing and routing incoming mail and faxes Supporting the Office of Communications, Quality Office, etc. as needed Knowledge, Skills, and Abilities Organization and attention to detail Ability to work well individually and within a group environment Ability to communicate in a professional, courteous, and confident manner Please email resume to The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Nearest Major Market: Tallahassee

Full Time


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