Virtual Hiring Customer Operations – Analyst

<p><strong>Roles and Responsibilities</strong> </p><p> </p><p>Job Description:</p><p>Resolve Customer queries and Complaints</p><p>Troubleshooting of technical issues related to customers services </p><p>Assist the customers on queries regarding their Products and Services via CHAT or Voice </p><p>Ability to analyze information and evaluate results to choose the best solution and solve problems</p><p>Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly Conduct quality monitoring on voice calls and chats.</p><br/><p> </p><p>Interview Time: 10:00 AM to 7:00 PM</p><p>Interested candidate can also send resume</p><p>at soma.gorai01@eclerx.com </p><p>contact Person : Soma Contact Number : 7087561691</p><p><strong>Extn: 270491 Phone : +91-172-6633600</strong> <br/></p><p><strong>Desired Candidate Profile</strong> </p><p> </p><p>Any experience up to 4 years are also eligible </p><p>Flexible to work in Night Shifts / 24*7</p><p>Excellent verbal, written communication and listening skills </p><p>Should have good command over English Grammar and Fluency in English <br/></p><p><strong>Perks and Benefits</strong> </p><p><br/></p>

Full Time

 

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